- Returns & Shipping
Returns & Shipping
RETURN & EXCHANGE POLICY
You have 30 days from the date of purchase to request a refund and return your items. If you aren’t 100% satisfied with your purchase, you can return your order for a refund, store credit, or exchange it for the right size. Your choice. We will return/refund the full amount you paid less the shipping.
Since your returned item will be resold, the product needs to be new and with the original tags or packaging. You are responsible for return shipping and any damage that might occur on the way back.
The sales of discounted, used, and consignment items are FINAL.
Special order items that are cancelled or returned will be subject to a 15% re-stocking fee.
Email email@example.com to begin the return process.
FREE SHIPPING ON ORDERS OVER $149
- Free Economy Ground Shipping applies to the lower 48 states
- Add item(s) to your cart that total over $149
- Select Free Economy Ground Shipping in the cart
*Excludes some oversized items, such as Kayaks, Paddleboards, etc…
Offer subject to change at any time
What to expect when you place your order:
- Order confirmation / receipt email within minutes
- Free Economy orders will be delivered within 5-8 business days
Shipping confirmation email with a tracking number when order is shipped
ITEMS DAMAGED IN SHIPPING?
Any shipping damage must be reported within 24 hours of delivery. Contact us at firstname.lastname@example.org or 850-664-5731, we will be happy to assist you. To help us serve you better, please take photos of the damages, including damage to the packaging and detailed pictures of damage to any items. Please also keep all packaging materials, you may need them later.
For international orders, you are responsible for all import duties and taxes you may incur. For more information about shipping and shipping costs, please call 850-664-5731 or email email@example.com.
If you ordered a large or oversized item, it may be shipped via freight. All freight shipments must be inspected for damage upon delivery. Any damage not noted at the time of delivery cannot be used for an insurance claim. For more infomation about freight shipments call 850-664-5731 or email firstname.lastname@example.org.